BackCSM Solutions Output Management Case Studies

Click a link from the list below to jump to a description of that case study.

• Unplanned Downtime
• Streamlining Multi-Host Printing
• Replacing HPOpenSpool
• Bi-Directional Communication
• Oracle Print Management
• Intelligent Document Routing
• Centralized and Distributed Print Models
• Why Network Ops People Need an OM Solution
• Web Based Report Management
• Job Splitting and Load Balancing
• Complete your Doc Management Systems
• Print Automation for Correspondence Management
• SAP Print Management
• Automated Printer Failover Allows Multiple Laser Printers to Do the Job of a Large Xerox Printer
• Managing a Worldwide Print Infrastructure from a Single Workstation in a Central Location
• Output Management Software Prevents Duplicate or Missing Shipments, Saving Money and Time
• How an Advanced Print Spooling Solution Improves Printing in a Windows Server Environment
• DbForm in use
• DbArchive
• Distribution of Invoices via E-mail Reduces Collection Times and Improves Customer Service

OM Plus from Plus Technologies

Unplanned Downtime

Get uninterrupted access to information even if the network is down

A centralized patient information system from IDX, running on a Tandem system, provides online access to patient care orders, medication information, dietary needs etc. for the patient care providers at multiple facilities.

If a system or network problem occurs, access to the online system may not be possible. In this circumstance, care providers would not be able to maintain the standard of care required for their patients. These outages, although infrequent, necessitated a solution to maintain desired levels of patient care. (Read more...)

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Streamlining Multi-Host Printing

Do you need to manage the output of documents from multiple locations?

This Organization was supporting printing from multiple applications on multiple platforms, each with their own disparate software tools and technical support staff, their own “print architecture”. This caused several issues:

• Redundant software licenses for print management and electronic forms
• Redundant technical support resources
• Poor customer service because the end-user had to determine which technical support team to call based on which system the print job was generated by or which system failed
• Non-uniformity of the look of reports
• Lack of flexibility in implementing changes to their document or printer strategy

(Read more...)

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Replacing HPOpenSpool

With HPOpenspool discontinued, what will you replace it with?

The customer had implemented a print management system based on OpenSpool from HP. HP has discontinued OpenSpool and has announced plans to discontinue support very soon. This situation created the problem of needing to replace a discontinued product. Additionally, the customer had a desire to move more functions related to print administration from the IT department to the end users to reduce the workload on the IT staff. Doing so would streamline operations and administration within the organization with respect to their print operations, improving efficiency and increasing productivity. (Read more...)

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Bi-Directional Communication

Do problems with your printer output hold up production?

The critical business problem was how to let the Help Desk know that a print problem occurred and how to give them enough information about the problem to be able to fix it quickly (within a few minutes) before the production line was impacted. (Read more...)

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Oracle Print Management

Improve customer service by managing your output management more efficiently

The customer had completed the migration from legacy mainframe applications to one of the largest Oracle 11i Applications implementations known at that time. Their application servers (hosted remotely by IBM Global Services) run the Oracle E-Business Suite including the Financials, HR, Supply Chain, Manufacturing, Procurement and Sales and Order Management modules. After the migration, they continued to have a very labour-intensive tech support problem related to supporting the printing, faxing and emailing of the output created by the Oracle applications. The tech support team was delivering a poor level of service to end-users due to a lack of tools, thereby, impacting customer service. There were many delays in troubleshooting print and output related problems causing expensive delays throughout the organization when print problems could not be resolved quickly. (Read more...)

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Intelligent Document Routing

Does your print delivery take too long?

This Company develops very expensive, advanced medicines for, among other things, supportive cancer care. They have implemented an advanced label management software application from a company called Loftware to create the shipping labels that go on their shipments. This label indicates where and to whom a particular shipment of medicine should be directed. The problem that they faced involved missed or duplicate shipments because of printer failures. When a printer failed in their shipping operation, there was a danger of missing a shipment when the label printing was re-started at the wrong label, causing delivery delays and unhappy customers. (Read more...)

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Centralized and Distributed Print Models

Do you need to centralize certain print jobs but distribute others, let OMPV2 manage it for you?

In this case study we will examine a dilemma faced by many companies implementing Advanced Spooling solutions across multiple geographic locations. That is, how to deploy the Advanced Spooling software across multiple sites in a way that allows them to have the advantages of both a distributed and centralized implementation. (Read more...)

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Why Network Ops People Need an OM Solution

Cut the number of help desk calls you receive by implementing OMPlus.

All business processes create output of some kind. This output can be in the form of hard copy printed pages or electronic output such as email, web pages, electronic data transfers, or computer files. The output created by business applications (ERPs Financial Applications, HR Applications, Payroll Applications, etc.), which include invoices, checks, financial reports, etc. is usually “delivered” to its end destination (most commonly a printer) over the comp any network. This output is what we are focused on in this case study because it has a tremendous impact on the performance of the network, the security of the network, the usage of network resources (including network printers) and the support of the net work (work group printers are typically supported by the Network Operations Team in most organizations). (Read more...)

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Web Based Report Management

How to save on printer and personnel costs.

Like most large businesses, the magazine relies on large reports to distribute information to help manage their business. They produce over 1,000 unique financial reports in their central data centre for use by their staff around the world. The current process of printing reports centrally and distributing them around the company presented multiple problems. First, it is expensive to print and then distribute large volumes of reports (often used for reference only or for specific information found on a few pages of large reports). Secondly, the model of centrally printing, then distributing reports, is too slow in today's business climate. Business processes were being delayed while the knowledge worker waited for the report they needed to complete their assigned task (Read more...)

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Job Splitting and Load Balancing

Increase your revenue and profit with payback in less than a month.

In this case study the customer requires all documents related to fulfilling customer orders such as drug labels, pick tickets, invoices, etc. were being printed on a single printer at the end of the production line, in real time.

As business volume increased, the existing printer could no longer keep up with the production line, which impacted customer satisfaction, revenue, and profit. (Read more...)

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Complete your Doc Management Systems

Deliver customised documents via print, email or fax.

The customer in this case study is a large international pharmaceutical company. The company was in the midst of a migration of their mainframe-based enterprise applications to Oracle 11i on IBM servers running Linux. This global organization needed to manage the flow of financial and logistics information generated by their new enterprise applications. (Read more...)

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Print Automation for Correspondence Management

Is mass printing to multi locations on different types of stationery giving you a headache?

This Company's Correspondence Management System (CMS) requires many different types of letters to be printed on many different styles of letterhead stationery. Each bank they provide fund management services for has different letterhead paper and different business rules regarding additional pages of standard and/or variable information that needs to be bundled along with the letters being printed (this can be different by type of letter being printed within a single bank also). (Read more...)

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SAP Print Management

Improve your print management with NO modifications to SAP.

The company faced a multi-faceted business problem. They were in the process of upgrading their SAP environment and wanted to be able to offload the print services from the application servers. Being able to separate the application servers from the print management system would allow them to improve performance on the application servers, but more importantly, it would allow them to create a print architecture that was independent of the SAP print spooling system and their dependency on SAPscript to manage enterprise document formatting. They wanted to be able to utilize an off the shelf, standard electronic forms package to manage the document formatting and eliminate the high cost of maintaining SAPscript programming and staff expertise. (Read more...)

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Automated Printer Failover Allows Multiple Laser Printers to Do the Job of a Large Xerox Printer.

How you can save on running and maintenance costs.

In this case study, we will explore how a company with a large, centralized printing system was able to replace this expensive to run, maintain and staff, Xerox printer, with multiple network attached lasers. Through automated failover, the network printers can run unattended and allow the customer to replace the high costs of a large printer as well as the cost of operations personnel who previously managed the nighttime batch printing. (Read more...)

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Managing a Worldwide Print Infrastructure from a Single Workstation in a Central Location

Do you have applications running on multiple operating systems?

Due to various application restrictions and growth by acquisition, many different UNIX types are installed and running in the organization. The customer has applications running on Data General, HP-UX, SCO UNIX, IBM AIX and Sun Solaris. Each one of these different operating systems handles printer device setup and print queue management with its own flavour of administration tools (based on the lp print utility that was developed over 35 years ago). These tools lack intuitiveness and are not robust. This resulted in confusion and complexity. (Read more...)

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Output Management Software Prevents Duplicate or Missing Shipments, Saving Money and Time

Make delivery delays and duplicate shipments a thing of the past.

This Company develops very expensive, advanced medicines for, among other things, supportive cancer care. They have implemented an advanced label management software application from a company called Loftware to create the shipping labels that go on their shipments. This label indicates where and to whom a particular shipment of medicine should be directed. The problem that they faced involved missed or duplicate shipments because of printer failures. When a printer failed in their shipping operation, there was a danger of missing a shipment when the label printing was re-started at the wrong label, causing delivery delays and unhappy customers. (Read more...)

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How an Advanced Print Spooling Solution Improves Printing in a Windows Server Environment

Ensure mission critical printing is complete.

Most business processes require some type of output to be initiated and/or considered complete. This output is created by business applications (ERPs Financial Applications, HR Applications, Payroll Applications, etc.), and includes things like invoices, cheques, financial reports, etc. The output is usually “delivered” to its end destination (most commonly a printer) to initiate and/or complete the business process. Enterprise-based output printing is most often batch oriented and is distinguished from normal desktop printing by the fact that it is mission critical. It is more demanding; time sensitive and business processes can fall apart if the printing is not successfully completed and managed. It is extremely important to the completion of a business process to know that a document has printed. (Read more...)

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DbForm

Emerson & Cuming, part of ICI, are making dramatic cost savings by using DbForm from Version One. They needed a highly flexible forms system, tightly integrated into their ERP system, capable of producing complex, multi-lingual documents.

Paxar Monarch is one of the largest bar coding companies in the world. As the company has grown, its corporate identity and image has evolved and it was apparent that a great deal of time and money was being wasted on traditional pre-printed stationery. Independent studies have shown that not only is approximately one third of all pre-printed stationery discarded, but also lots of time is spent handing it. The major causes of wastage are due to company name changes, logo changes, relocation and redesign of business documents. (read more)

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DbArchive

Purchasing over 300,000 purchase invoices every year, Johnston Press plc, the UK's 4th largest publisher of local and regional newspapers, faced an enormous challenge in the management and retrieval of these and other documents.

Northwest based laminate manufacturer, Attwater Group implemented document management and imaging software from Version One in their bid to stay ahead of the competition and improve customer service. The results have been dramatic and the company has taken a huge step towards the holy grail of the paperless office. (read more)

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Distribution of Invoices via E-mail Reduces Collection Times and Improves Customer Service

In this case study, we will explore how a global provider of innovative solutions to builders and operators of military and civil aircraft and engines easily modified the distribution of their invoices from a hard copy, print and mail model to an electronic copy, distribute via email or fax model. This new process significantly reduced collection times and improved customer service and satisfaction. (read more)