BackInfrastructure Software Solutions - Remote Management

NetSupport Manager is the award winning PC Remote Control and Desktop Management solution that enables busy support managers and IT professionals to achieve the usually irreconcilable objectives of improving customer service whilst at the same time reducing costs.

NetSupport Manager contains following features :-

• Remote Control
• Internet Gateway
• Hardware/Software Inventory
• Monitoring
• File Transfer
• File Distribution
• Desktop Integration with Explorer

• Enhanced Platform Support
• Active X Web Browser Support
• Show Function
• Remote Deployment
• Comprehensive Security
• Scripting & Scheduling
• Power Management

Click here to download NetSupport Manager Brochure Ver. 10  or PC PRO Review of NetSupport Manager VER. 10

Netsupport 24-7 : Would you like to provide instant remote support - anywhere in the world relying simply on an Internet connection?

No previous connection to a PC is needed and no software is required to be pre-installed.

The customer requiring support simply clicks on a link and this immediately instigates a chat session with an operator via our central secure gateway.

Full two way chat is supported and in addition an operator can push web pages and pre-defined scripted chats to the end user. If more detailed assistance is needed the operator can send a dynamic NetSupport 24-7 Client to the customers PC in a single action. In seconds the operator can see both the users screen and detailed system information such as inventory, active services, processes running as well as the ability to transfer files and much more.

Once the problem is resolved, on disconnect the NetSupport 24-7 client is completely removed and the users PC returns unchanged to its original condition. A full history of the call is then available for both the operator and the customer.

Rapid Problem Resolution

• Web based for instant on-demand support.
• Works seamlessly through any Firewall.
• File Transfer for delivering updates and patches to the end user.
• Real time Control of system processes, services, and applications in memory.
• Enhanced communications with Chat, Message and Whiteboard.
• Complete dynamic Hardware and Software Inventory of the End User PC.
• Technology installed on over 5,000,000 desktop systems.

Click here to download the NetSupport 24-7 eBook

DoubleVision® gives you remote control over the terminals of other users, so you can see exactly what they see and take full control of their keyboards just as if you were sitting at their terminals. Support calls are resolved quicker and with less confusion than when just using the telephone. Users train as if they were learning in a classroom, at a fraction of the cost. Software demonstrations flow like you were on-site. Unnecessary on-site trips are avoided as you log off users or start processes remotely.

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